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WARRANTY & RETURNS

WARRANTY

Not everything lasts forever, but all our products have been thoroughly tested so they are fit for purpose. All have at least a 1-year warranty (most have 2 years) from date of purchase. We’ll replace any defective product.

All our bars / seat posts / tools / bottle cages / spacers / cages / skewers / headset adjuster etc. have 2 years warranty.

Clamps / bolts / jockey wheels & valves have 1 year.

We’ll be fair, please be fair as well. If it’s our fault we’ll replace the product.

CRASH REPLACEMENT
Our products are designed to withstand the rigours of competition but we know accidents happen, unintended 6-foot drop-offs, or motorists not concentrating and causing carnage, etc. If you crash and break one of our products (or over torque something) we run a simple discounted 1/2 price crash replacement policy. Be honest.

Simply, you can replace the product for 50% of the RRP + postage. 

RETURNS 

If you buy then change your mind (without using it), you can send it back for a refund.

Email us first on info@mtzoom.com, so we are aware of the details and can give you the appropriate return address, etc. We have two different return addresses depending on the nature of the return.

Office address: MT ZOOM, 27 Augustus Way, Lydney, GL155NJ UK

Warehouse address: MT ZOOM, Unit 7 Commercial compound, Bethwins (opp. golf course turning), Petworth Road, Chiddingfold, Surrey, GU8 4SL UK

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