WARRANTY & RETURNS
Not everything lasts forever, but all our products have been thoroughly tested so they are fit for purpose. All have at least a 1-year warranty (most have 2 years) from date of purchase. We’ll replace any defective product.
All our bars / seat posts / tools / bottle cages / spacers / cages / skewers / headset adjuster etc. have 2 years warranty.
Clamps / bolts / jockey wheels & valves have 1 year.
We’ll be fair, please be fair as well. If it’s our fault we’ll replace the product.
Our products are designed to withstand the rigours of competition but we know accidents happen, unintended 6-foot drop-offs, or motorists not concentrating and causing carnage, etc. If you crash and break one of our products (or over torque something) we run a simple discounted 1/2 price crash replacement policy. Be honest.
Simply, you can replace the product for 50% of the RRP + postage.
If you buy then change your mind (without using it), you can send it back for a refund.
Email us first on firstname.lastname@example.org, so we are aware of the details and can give you the appropriate return address, etc. We have two different return addresses depending on the nature of the return.
Warehouse / RETURN address: MT ZOOM, Unit 7 Commercial compound, Bethwins (opp. golf course turning), Petworth Road, Chiddingfold, Surrey, GU8 4SL UK